• Creating opportunities for your personal development and accepting the challenges when they arise
• Managing yourself, your subordinates, your colleagues and your boss more effectively
• Developing the competence & managerial aspects of your role
• Improving your confidence, assertiveness and communication skills
• Managing the stress and pressure in an increasingly challenging environment
• Understanding your own and others personality & its effect on behavior
• Make better and more effective decisions

• Personal assistants and secretaries 
• Senior Administrators 
• Those who wish to be more proactive, grow in their position and take on more management responsibility

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

DAY 1

• The Executive Personal Assistant your vital partnership with management
• Defining the responsibilities and authority of your role. Biases & prejudice
• Identifying ways of broadening your role and creating opportunities to increase your responsibilities
• Developing the managerial aspects of your role (essential management skills Planning for development)

DAY 2

• Understanding your own and others personality & subsequent behavior
• Interacting with others and networking for success – getting yourself seen and heard
• Developing and advancing your relationship with your manager/director
• Improving your communication skills – negotiating, influencing, persuading and delegating

DAY 3

• Trusting your initiative and judgment
• Saying “no” constructively
• Problem Solving & Decision making tools
• Team roles and interaction with others
• Video Presentation Skills

DAY 4

• Improving your confidence and assertiveness
• Practicing effective time management skills
• Concentrating, thinking, listening and making decisions under pressure
• Conflict Management
• Improving your memory

DAY 5

• Benefiting from key motivation techniques – motivating yourself, your subordinates and your manger
• Achieving results through others
• Managing stress and pressure that comes with change and challenge
• Measuring your performance based on objectives, standards, responsibilities set and achieved
• Preparing for your development

RECTUS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.