This 5-day course provides a detailed understanding of the contract management lifecycle and how to establish a robust contract management process. It includes interactive workshops around topics such as ‘risk management’, ‘the contract management lifecycle’ and ‘performance management’, to enable students to put ideas into practice.

Upon completion of the course delegates will have an insight into best-practice management tools, techniques and approaches to performance and relationship management, enabling them to help optimise the value of external contracts.

This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future

Objectives

Successful completion of the Certified Professional Contract Manager course will help you to:

• Identify principles, definitions, and major steps involved in the contracting process
• Outline all contract preparation activities including planning, developing the scope of work, and identifying sourcing options
• Recognize different types of contracts and the effect of each type on the risk allocation strategy
• Develop criteria to invite, receive and evaluate bids
• Apply contract administration tools and techniques to effectively manage the contract and avoid disputes during implementation
• Resolve disputes collaboratively and amicably and outline alternative dispute resolution methods

This course ideal for :

• managers responsible for supporting contract management staff (operations and procurement)
• supplier personnel who manage contract delivery with their customers
• those in procurement requiring a detailed insight into contract performance management
• anyone with responsibility for contract management within their wider role

Day 1

Role of the contract manager

• Structuring the contract management process to optimise contract performance
• The contract management lifecycle
• Structure of the legal contract and practical implications for contract managers

Day 2

Role of risk management in managing supplier contracts and business continuity

• contract performance management tools and techniques, including key performance indicators (KPIs) and service-level agreements (SLAs)
• contract Healthcheck and SWOT analysis

Day 3

Performance management and continuous improvement

• application of supply chain management and process improvement principles to deliver contract objectives
• effective supplier and stakeholder relationship management
• problem-solving tools and techniques

Day 4

The Contract Management Framework (CMF)

• Contract Scorecards
• Benchmarking, performance reviews and dispute resolution

Day 5

Managing under-performance and contractual issues effectively

• supplier performance review meetings
• common contract clauses

Rectus attendance certificate will be issued to all attendees completing a minimum of 80% of the total course duration.