• The importance of applying design thinking in the modern workplace
• The advantages of design thinking over traditional problem-solving techniques
• Utilise the power of design thinking for complex, multi-discipline problems.
• The human centric and key behavioural skills needed to master this technique.
• Propose practical workable solutions ideal for the customer or client.
• How to create a design thinking culture within your organization

At the end of this Design Thinking & Agile Creativity training course, you will learn how to:

• Understand the advantages of using design thinking in the workplace.
• Apply design thinking for complex, multi-discipline creative problem-solving solutions.
• Develop your human centric interpersonal and behavioural skills.
• Conduct design thinking problem solving sessions with your team.
• Achieve buy-in from key stakeholders to your proposed decision.
• Develop a design thinking culture in the organisation.

Leaders, managers, and team leaders / supervisors who need to actively problem solve to make effective and efficient decisions in the workplace.

Whilst extremely beneficial to technical / engineering disciplines the methods and approaches can be used in other professions such as HR, Commercial, Finance, etc.

This Agile Creativity training course would also benefit junior / middle managers new to their role, or with experience but little previous training.

 Course Outline

DAY 1

Design Thinking and its Importance in Workplace Solutions

• Understanding Design Thinking and its Strategic Implications
• The 5 Primary Stages of Design Thinking
• The Key 10 Principles of Good Design
• Traditional Linear Problem-solving Techniques
• The Solution Focused Approached to Problem Solving
• Bigger Picture Consequences: Systems Thinking and Application

DAY 2

Developing Agile Creativity and An Innovative Mind

• Defining a Problem
• How your brain solves problems?
• Creative Problem-solving Techniques
• The Power of Visualization: Dreaming the Dream
• Developing an Innovative and Creative Mindset
• Group Thinking Strategies and Control
• Change and Agile Organizational Thinking

DAY 3

Human Centric Behavioural Skills for Agile Creative Design Thinking

• Human Centric Interpersonal Skills Needed in Design Thinking
• Powerful Questioning Techniques to Build Empathetic Understanding
• Structuring Empathetic Fact-finding Interviews
• Creating Powerful Problem Statements to Define the Problem
• Structured Brainstorming Solutions using SCAMPER

DAY 4

Practical Applications of Design Thinking and Creative Innovations

• Empathize
• Define
• Ideate
• Prototype
• Test

DAY 5

Decision Making and Organizational Implementation

• Practical vs. Ideal Solution: Factors and Considerations
• Using Rapid Decision-making Process
• Mitigating Decision-making Errors
• Changing Mindsets to Adopt Design Thinking Strategies
• Communicating the Decision – Gaining buy-in
• Next Steps

Rectus attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.