• The meaning of, and options in, Business Improvement
• Key Business Improvement Approaches and Quality Tools
• Understanding how business process improvement and quality techniques can support business strategy and achievement of strategic goals.
• The relative merits of the Lean and Lean Six Sigma approaches and tool kits
• The importance and roles of people in improvement

By the end of this training course, you will learn to:

• Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals.
• Apply specific business improvement approaches and quality tools to deliver targeted business objectives.
• Identify and maximise customer value within your organizational processes.
• Minimize inherent process and product variation.
• Engage your people in the improvement process.

This RECTUS Business Improvement & Quality Techniques training course is suitable to a wide range of professionals but will greatly benefit professionals who would like to improve their business while ensuring all relevant stakeholders can contribute to the improvements. This will help ensure that gains made are both supported and sustainable.

• Business managers
• Team leaders
• Quality Management specialists
• Operations, customer service & change management personnel
• High potential individuals earmarked for future leadership roles.

DAY 1

• What is Business Improvement?
• Identifying the potential for business improvement
• The role of Quality
• Continuous Improvement
• Total Quality Management
• Project by project improvement
• Benchmarking

DAY 2

• Key Business Improvement Approaches & Quality Tools
• Organisational Excellence
• Kaizen
• Process Improvement & Teamwork
• What is the Lean Enterprise?
• Applying the 5 or 6 Lean Principles
• Theory of Constraints

DAY 3

• Becoming Lean
• Value Stream Mapping
• The 7 or 8 Wastes
• The 5 or 6 S approach
• Simulation Exercise – Why are we inefficient?
• Simulation Exercise – How do we improve?
• Simulation Exercise – Lessons learnt.

DAY 4

• Lean Six Sigma
• The convoluted origins
• The Six Sigma/Lean Six Sigma package
• The Lean Six Sigma toolkit
• Making sense of a process and associated data
• LSS Project Management
• The ISO 18404 & ISO 13053 International Standards

DAY 5

• People in Improvement
• The need for Cultural change
• Leadership for change
• Creative thinking tools
• Need for a management system for business improvement.
• Review of training course

Rectus attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.