• The philosophy, techniques and process for business process analysis  
• How to design and model business processes for analysis and change
• Execution of changed (enhanced) business processes
• Monitoring the performance of redesigned/enhanced processes
• Optimizing redesigned/changed processes performance

At the end of this Achieving Business Process Change training course, you will learn to:

• Explain the difference between internal and external values that drive business process management in organisations
• Apply creative thinking approaches and design thinking to process improvement
• Develop strategies for how you can successfully use BPM in your business or workplace
• Understand how to design or enhance an existing process using the business process life cycle
• Implement and monitor process changes

Attending our Achieving Business Process Change training course will benefit anyone who wishes to learn how to improve their organisation's performance through the tools and techniques of Business Processes Management & Improvement (BPMI).  

This Achieving Business Process Change training course is suitable to a wide range of professionals but will greatly benefit:

• Business Process Manager/Consultant/Owner/Specialist/Executive/Engineer/Designer
• BPM Project Leader
• Business Analyst
• Business Systems Analyst/Manager
• Quality Assurance Analyst/Specialist/Manager
• Enterprise Architect
• Business Planner
• Project Manager

DAY 1

Introduction and Overview of Business Process Analysis

• What are “business processes” & “business process analysis”
• The context of business process analysis – stages of business process management
• Roles and responsibilities of a “business process analyst”
• Identifying “business processes” in organizations
• Prioritizing business processes to achieve better outcomes
• What is business process re-engineering
• Business process re-engineering model

DAY 2

Design & Modelling Business Processes

• Elements of a business process – a checklist for analysis
• Defining your problem
• Business process modelling techniques & tools
• Modelling “As-is” business processes for analysis
• Identifying improvement opportunities
• Modelling “To-be” processes with improvement

DAY 3

Executing Improved Processes

• Implementing processes
• Exploring automation
• Automating processes
• Understanding business rules
• Making connections
• The role of workflow engines

DAY 4

Monitoring Performance of Redesigned Processes  

• Implementing measures for process performance
• What is business activity monitoring (BAM)?
• Balanced scorecard
• Creating a balanced scorecard
• Identifying gaps with process mining

DAY 5

Optimization Process Performance  

• What is process optimization?
• Business process improvement
• Introduction the lean concept
• Using lean six sigma approach to optimize process performance
• Managing changes

Rectus attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.