By attending this course  Participants will gain both theoretical and practical knowledge about Accounts Receivable. The emphasis is on the practical application of the topics and as a result, the participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

By the end of the Accounts Receivable - Planning, Organising and Achieving Best Practice Training Course, you will be able to:

• Learn the fundamentals of accounts receivable systems
• Analyse the need to incorporate risk and uncertainty in to accounts receivable analysis
• Identify the best practice across all industries
• Discuss how to work effectively with the fundamentals of accounts receivable in their organization
• Review and comment on collection methods and cash management
• Work effectively with the fundamentals of accounts receivable, financial.
• Accounting and working capital optimisation.
• Understand and apply the fundamentals of Accounts Receivable systems.
• Review and comment on collection methods and cash management.
• Analyse the need to incorporate risk and uncertainty in to accounts receivable analysis.
• Identify best practice across all industries.

This Accounts Receivable - Planning, Organising and Achieving Best Practice Training Course ideal for:

• Accounts receivable managers
• Accounts receivable staff
• Revenue accountants
• Billing and collection officers
• Accounts receivable specialists

Professional accounting and finance staff who interact with accounts receivable

Day 1

An introduction to Accounts Receivable

• Working Capital and Cash Management.

• Managing working capital.
• Cash management and the bank facility (line of credit).
• Understanding “the cost of credit”.
• Why credit management is important to the survival of businesses.
• The ‘order to cash’ process.
• Understanding “risk” in “credit”.
• Accounts Receivable and effective customer service.
• Identifying under-performing areas to increase customer satisfaction.

Day 2

Customers and Trading terms

• Terms of trading.

• Customer credit evaluation.
• Tools and techniques of financial analysis: ratios; trends; common size analysis.
• The best performance measure – cash or profit?
• Financial distress and the Altman’s Z score-type analyses.
• Trend analysis.
• Common size (or horizontal) trend analysis of financial statements.
• Vertical trend analysis of financial statements.
• Segmental analysis of financial statements.
• Value added analysis of financial statement.

Day 3

Developing effective strategies to maximise Cash Collection

• Identifying effective “pre-delinquency” collection campaigns.

• Defining “post-delinquency” activities.
• Customer sensitive collection strategies.
• Collection techniques and letter cycles.
• Appropriate internal and external escalation steps.
• Using work flow management to maximize collector performance.

Day 4

Practical Collection tools and techniques

• Eliminating barriers to payment.

• Good practice in billing management.
• Managing customer queries.
• Recognizing excuses and delaying tactics.
• Providing solutions to non-payment.
• Litigation and recoveries.
• Telephone Collection Techniques.
• Negotiation skills for successful collections.
• Communicating and listening skills.
• Building relationships with customers.

Day 5

Managing the Receivables Ledger

• Developing effective internal relationships to maximize performance.

• Setting targets and tracking performance.
• Managing information that dazzles.
• Defining meaningful KPI’s.
• Latest Developments in Accounts Receivable.

RECTUS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration