Do you think that you have poor self-esteem? There are several things that you can do to boost your confidence and set free from the downward spiral.
This course is designed to assist you and empower you with the knowledge that can change your outlook towards life. We can customize this course to suit the training requirement of your participants and organization.
This training course will empower you with detailed information and knowledge about being assertive. Through this course, you will not only be able to understand the importance of assertiveness but also apply it in day-to- day life.

This course will enable you to:
•Learn the interpersonal skill of assertiveness and become self-confident
•Recognize the main categories of behavior and how to react to them
•Try out the assertiveness techniques in their organizations
•Create an action plan to build on their new skills
•Understand the skills for a Win-Win solution
•Learn to be better problem-solvers and managers of people

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include:
• Lectures
• Workshop & Work Presentation
• Case Studies and Exercises
• Videos and General Discussions

The course will cover the following areas that are critical to understanding the importance and effectiveness of being Assertive:
Module 1 – Behaviour Types and Management
•Passive or submissive Behaviour
•Passive-aggressive Behaviour
•Aggressive Behaviour
•Assertive Behaviour
•Advantages, Benefits and Disadvantages of each type of behaviour
•Internal beliefs and their influence
•Handling different people
Module 2 – Formulating Assertive Sentences
•Positive phrasing
•Do’s and Don’ts of sentences
•Body language and voice tone
•Assertive communication etiquettes
•Using ‘I’ statements
•Avoiding under-valuing words and sentences
•Escalation
Module 3 – Assertiveness Techniques
•Good Questioning
•Distance and personal space
•Broken Record Technique
•Fogging Technique
•Assertive Body Language
•Active Listening
•Guiltless ‘No’
Module 4 – Characteristics of Assertive leadership
•Self-awareness and awareness of others
•Maintaining excellent relationships
•Self-confidence and self-esteem
•Personal and Professional development
•Opportunities to collaborate
•Vision and passion
•Managing conflict
•Honest and constructive feedback
Module 5 – Handling difficult people with Confidence and Negotiations
•Understanding Underlying Causes
•Establishing boundaries and setting limits
•Taking Control of Conversations
•Choosing the right battles
•Negotiation Planning and Effective Negotiations
•Personal Negotiation Skills
Module 6 – Assertiveness Tools and Strategies
•Assertive approaches
•Personal Level of Assertiveness
•Levels of assertion
•Combating Fear of Assertiveness
•Personality Model
•Behavioral Change Model
Module 7 – Building Confidence
•Self-confidence Defined
•Self-Esteem Defined
•Confidence and Behavior
•Situational Behavior and Impact
•Confidence-Boosting Life Goals
Module 8 – Case Studies and Practice Sessions
•Understanding and Recognizing People Types
•Practising scenarios for Assertiveness
•Walking and Talking with Confidence
•Personal SWOT Analysis

A RECTUS attendance certificate will be awarded to all participants who complete at least 80% of the total course duration.