This interactive course is designed to help the candidates review and develop these skills
so that they can enhance not only their own effectiveness but also that of their immediate colleagues
and teams.

By the end of this course delegates will be able to:
• Review and develop their communication, interpersonal and planning skills and their
appreciation of the principals involved
• Take stock of their current approaches and decide on initiatives to enhance communication
and planning within their own teams/sections

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel,
Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers,
Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators &
Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event
Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff,
anyone involved in office management and administration skills and practices

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include:
• Lectures
• Workshop & Work Presentation
• Case Studies and Exercise
• Videos and General Discussions

Face-to Face Communication and Interpersonal Skills
• Barriers to effective communication and how to overcome them
• Interpersonal skills and building working relationships
• Delegation – giving and receiving
• Assertive communication
• Managing conflict
Planning & Time Management
• Prioritizing
• Handling and making requests
• Personal planning tools and systems
• Managing interruptions
• Project planning and principles of CPA
Team-Working and Meetings
• Team development and group dynamics
• Constructive and inclusive discussions
• Challenging ideas and getting agreement
• Improving meetings
• Planning and preparation
• Participation and control
• Follow-up and meeting notes
Managing Information and Written Communication
• Principles of information management
• digesting information and making it meaningful
• Report writing
• Relevance
• Layout
• Structure

• Grammar & punctuation
• Editing and proofreading skills
• Writing e-mails and letters
• Style
• Tone
• Structure
• Other forms of written communication
Supporting Presentations/Improving Teamwork and Systems
• Designing slides and incorporating graphics
• Room setup, equipment and trouble shooting
• Continuous improvement and creative thinking
• Making a case

A RECTUS attendance certificate will be awarded to all participants who complete at least 80% of the total course duration.