It will focus on:

• The ‘HOW!’ – using critical skills and behavior to develop personal competencies
• The ‘WHAT!’ – developing task competencies needed to achieve successful process delivery
• Building on your existing personal knowledge and skills-set
• Giving you a better understanding of how you and your colleagues might work together
more effectively in any office environment
• The production of a follow-up action plan which can help you implement new skills back at
work

By the end of this course delegates will be able to:
• Identify, develop and improve key competencies necessary for superior performance
• Improve creative thinking, problem solving and decision making skills
• Develop reading skills and note-making effectiveness
• Learn to use and apply simple memory systems
• Be better able to understand personality and behavioral characteristics in order to achieve
what they want from other people
• Develop a plan and approach for self-development

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel,
Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant
Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office
Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners &
Designers, Event Managers, Project Coordinators,

Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office
management and administration skills and practices, Office Administrators, Office Professionals,
Supervisors of clerical and administrative staff, Executive Secretaries, Personal Assistants, Admin
Staffs, Document Controllers, IT Management , Technical staff, Document and Records Management
personnel, Records Management Supervisors, Suppliers, Solution Providers and Vendors, Executives,
Users of Records Management, Users of Document & Enterprise Content Management, Personnel
seeking to enhance their skills

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include:
• Lectures
• Workshop & Work Presentation
• Case Studies and Exercise
• Videos and General Discussions

Personal Effectiveness
• Your brain skills: the brains behind a business
• Thinking about reading (and identifying your current skills)
• How to be a ‘successful’ reader
• Reading strategies: the theory
• Thinking about note-making
• How to make notes quickly and effectively using mind mapping
• Practice using mind mapping
• Reading at work
• Combining fast reading and mind mapping skills to increase effectiveness
• Memory magic? Introduction to memory systems
• Memory linking
• Memory journeys
• Remembering names and numbers
• Memory at work
Effective Inter-Personal Communications
• Barriers – and their solutions
• Body Language/building rapport
• Keys to relationships
• Self-image and self esteem
• Getting your point across: know what to say and when to say it
• Managing feelings; managing other people
• Listening and questioning
Time Management, Planning & Problem Solving
• Results-orientated time management
• Outcome planning for better results
• Can anyone be creative?
• Practical approaches to problem solving

• Prioritization and planning periods
• Getting things done
• Identifying and dealing with time-wasters
Your Personal Skills Set: Putting It All Together
• Your role and job in the context of any organization
• Using core skills in the real world
• Thinking and working in groups
• Better meetings
• How to change habits of a lifetime
Setting the Scene, Assessing Existing Skills, Time Management
• General introduction
• Assessing prior skills and knowledge
• Competencies required
• Perceptions, attitudes and beliefs

A RECTUS attendance certificate will be awarded to all participants who complete at least 80% of the total course duration.