Numerous learning objectives are met via this course for new managers, but from our perspective, these are the most crucial:

• Realize what it takes to be a professional manager and supervisor and how to do it right
• Gain strategies for dealing with inevitable stress in your new position
• Grasp how to make justified decisions and develop a new approach to solving various problems
• Learn the appropriate behaviors for your role, whether you have been promoted within the team or been appointed to a new team
• Start to establish your leadership style and develop leadership qualities
• Be aware of the best practice strategies in motivation and delegation

What will you gain

• Change your mindset to be prepared for your new role as a supervisor
• Know how to behave at every stage of the team formation process
• Apply the essentials of situational leadership in moments of uncertainty
• Establish processes and procedures that allow the building of a transparent workflow
• Deal with various barriers to communication and improve your cultural awareness
• Become more stress resilient and master time management techniques
• Set goals for yourself and your team that will be both inspirational and realistic
• Boost your critical thinking skills for better solving of day-to-day problems
• Master performance management to lead your team to the next level
• Become a master of transformation and learn how to deal with change resistance
• Be fully prepared to start a successful managerial career

• Managers with up to 3 years of experience
• Team Leaders with up to 3 years of experience
• Supervisors with up to 3 years of experience
• Newly appointed Managers in the different departments such as HR, Operations, Sales, Marketing, Accounting & Finance, and more
• Anyone who wants to become a manager and be prepared for the upcoming role

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

• Responsibilities and challenges of a new manager

• Why most new managers and supervisors experience challenges

• Key qualities and abilities required for effective management

• Shifting Your Mindset Along with Your New Role

• Teams and leadership

• Elements which differentiate regular teams from high performing teams

• Main differences between teams and workgroups

• Stages of team formation

• What to do if you’ve been promoted within an existing team or appointed to a new team

• Dynamics

• Habits

• What you should do
• How to implement changes if needed
• Team dynamics and team building
• How and why teams fail – Collection of real-life cases
• Concept of Situational leadership and its application to team leadership
• Leadership – Definition and Related Qualities Required to Lead People
• Leadership Styles – Which one is appropriate when? A possible mixture of styles
• Fundamentals of Emotional Intelligence for leaders

• Organization

• Importance of establishing processes that are clear for you and your team

• Creating and applying reliable workflow systems

• When to consider revising the established processes

• Communication

• Communicating effectively – how to be heard as a new supervisor

• Body Language Impact of Non-Verbal Communication

• Understanding cross-cultural communication and being culturally aware

• Improving Corporate Communication and Negotiation skills

• Understanding Different Behavioral Styles and adapting your communication style

• Working relationships - main rules - within the team and with colleagues

• How to choose the right communication means for different tasks and processes

• Establishing communication rules and standards for you and your team

• Time and stress management

• Causes and symptoms of stress

• Techniques and approaches to managing stress

• Definition of time management

• Identifying your time-wasters with the activity log

• Dealing with and managing your time-wasters

• Leading productive meetings

• Goal setting and planning skills

• What should the new manager plan?

• Analyzing issues – how to reveal the gaps and ways to eliminate them

• How to set goals as a new manager and get processes up and running

• Evaluating and reviewing set goals

• Problem-solving and decision-making

• The traditional approach to problem-solving

• Proven techniques: the helicopter view, fishbone, and How-How technique

• The dos and don’ts of brainstorming techniques

• Decision-making techniques

• Critical Thinking Skills

• Applying problem-solving and decision-making strategies to really difficult situations

• How to optimize decision-making

• Continuous performance management

• Defining the goals of performance management

• Identifying the process and challenges

• Conducting a self-audit on performance management

• Managing and Reviewing Performance

• Rewarding Employees

• Achieving excellence in motivation

• Definition of motivation and the main theories

• Recognizing a new manager’s role in team motivation

• Exploring important elements of the motivational process

• Managerial practices for building a motivational environment

• Managing and Motivating a Diverse Workforce

• Delegation and control

• Definition of delegation and why to delegate

• Evaluating your present delegation practices and the related challenges

• Steps to effective delegation

• Improvement plan for you and your team

• Developing improvement plans for you and your team

• Handling different reactions to change from team members and colleagues

• Dealing with typical change resistance scenarios

Applying an action plan for your personal and team improvements

RECTUS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.